About The Author
Born in Kingston, Jamaica, Chris migrated to the United States in 1982 and attended Cornell University, where he began his studies for an engineering degree. Chris completed his degree in mechanical engineering at Rochester Institute of Technology.
After graduating Chris joined General Electric’s(GE) Manufacturing Management Program, where he mastered the principles of quality engineering, and obtained his 6 Sigma Greenbelt Certification. Many of the principles, concepts, tools, and problem-solving techniques that he learned during that time have become the foundation upon which Chris has built his 20 plus career in manufacturing, quality engineer and quality management.
Chris continued his career in manufacturing/quality engineering at one of the largest manufacturers in the world of prestige beauty products, holding several positions managing various quality-assurance groups. He then went to work with the Supplier Quality Assurance team. It was here that Chris gained vast experience in working with factories across the US, Canada, and Europe to ensure compliance with Federal regulations for the manufacture of cosmetics and over-the-counter drugs.
Chris’ background in engineering, management, quality engineering and his entrepreneurial spirit led him to develop a consulting business where he provides clients with processes, products, and services that improve customer satisfaction, and increase revenues.
His personal mission “Building Better Communities Through Customer Satisfaction” was the impetus for developing his consulting business Customer Satisfaction Services.
Email: [email protected]