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Testimonials 

Desrene Daley Freeman, M.D., MPH.

As a former restaurant owner this subject matter is integral to the success of small businesses. Customers are essential to our businesses and must be the central focus of any business. This book will help guide entrepreneurs and anyone involved in any type of business to capitalize on the years of experience and expertise that Chris brings to this subject.

Sophia Anglin – Owner of Ellis Kitchen

“I wanted to do a complete makeover of the restaurant and I also wanted to makeover my employees. So, I reached out to Chris, so he can give us a couple sessions talking with him, and with my employees, just so they can reach another level in their customer service, and satisfying the customers. “

“My employees, they're actually a lot better. They're more professional. Our sales have gone up about 30%. They get more tips now, and we're having more fun, actually. There's less stress on me to keep telling them what to do. They know what to do now.”

Dawn Skeete, Owner - Fusion Caterers & JAM'IT BISTRO

; Chris has solidified the need and made his case for the role great customer service plays in the success of any business. As we move forward, to creating and building businesses customer satisfaction becomes the cornerstone to success. Developing and training staff to live customer satisfaction helps to establish a relationship with each customer. Businesses are moving to operate in a virtual environment and customers must be the foundation of growth. Thank you, Chris, for providing a framework to achieve this.

Sophia Anglin – Owner of Ellis Kitchen

“I wanted to do a complete makeover of the restaurant and I also wanted to makeover my employees. So, I reached out to Chris, so he can give us a couple sessions talking with him, and with my employees, just so they can reach another level in their customer service, and satisfying the customers. “

“My employees, they're actually a lot better. They're more professional. Our sales have gone up about 30%. They get more tips now, and we're having more fun, actually. There's less stress on me to keep telling them what to do. They know what to do now.”

Desrene Daley Freeman, M.D., MPH.

As a former restaurant owner this subject matter is integral to the success of small businesses. Customers are essential to our businesses and must be the central focus of any business. This book will help guide entrepreneurs and anyone involved in any type of business to capitalize on the years of experience and expertise that Chris brings to this subject.

Dawn Skeete, Owner - Fusion Caterers & JAM'IT BISTRO

; Chris has solidified the need and made his case for the role great customer service plays in the success of any business. As we move forward, to creating and building businesses customer satisfaction becomes the cornerstone to success. Developing and training staff to live customer satisfaction helps to establish a relationship with each customer. Businesses are moving to operate in a virtual environment and customers must be the foundation of growth. Thank you, Chris, for providing a framework to achieve this.

*Preorder copies and bonuses are currently available for U.S. residents only.

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About The Author

Born in Kingston, Jamaica, Chris migrated to the United States in 1982 and attended Cornell University, where he began his studies for an engineering degree. Chris completed his degree in mechanical engineering at Rochester Institute of Technology.

After graduating Chris joined General Electric’s(GE) Manufacturing Management Program, where he mastered the principles of quality engineering, and obtained his 6 Sigma Greenbelt Certification. Many of the principles, concepts, tools, and problem-solving techniques that he learned during that time have become the foundation upon which Chris has built his 20 plus career in manufacturing, quality engineer and quality management.

Chris continued his career in manufacturing/quality engineering at one of the largest manufacturers in the world of prestige beauty products, holding several positions managing various quality-assurance groups. He then went to work with the Supplier Quality Assurance team. It was here that Chris gained vast experience in working with factories across the US, Canada, and Europe to ensure compliance with Federal regulations for the manufacture of cosmetics and over-the-counter drugs.

Chris’ background in engineering, management, quality engineering and his entrepreneurial spirit led him to develop a consulting business where he provides clients with processes, products, and services that improve customer satisfaction, and increase revenues.

His personal mission “Building Better Communities Through Customer Satisfaction” was the impetus for developing his consulting business Customer Satisfaction Services.

Contact Information
Website: https://linktr.ee/CustomerSatisfactionServices
www.CustomerSatisfactionServices.com
Email: [email protected]
Phone: 516.500.1536