This is really an opportune time to take advantage of having EXTRA time and really sit down and do all the things that you never have time to do, whether it's enough of marketing, of training, of planning. This is the time that you want to take to do those things because, I'm telling you, coming out of this is going to be a different world. Customers are going to be more discerning. Many customers are going to ask "Where am I going to spend my hard-earned dollar?" Some of them may not even have an income, but they're still going to need to eat and they're going to be much more discerning, much more picky about who they patronize.
So if you're not open at this time, it's really important that you take advantage of the opportunity with no one around, employees not in the space, to really look at how you're doing business and, what's going to be your plan coming out of this? It can't be business as usual because the world is going to change, and we really have got to look at...
How does a business recover from the inevitable Customer Service challenges that will happen?
By taking the time to capture potential issues and identifying the possible causes, you can develop solutions to prevent them and train employees to seamlessly address the issues that occur.
Check out the YouTube link below on how to put a plan in place, because....STUFF's GONNA HAPPEN.
"Customer Service is what takes place while performing a transaction for a customer, Customer Satisfaction is the overall feeling to advocate for your brand or NOT, as a result of all the experiences that occur during to exposure to your brand"...Chris W. Bryan