Falling in Love - How to Ensure Customer Satisfaction in Business
Make your first impression count
As it is popularly said: “you only have one chance to make a first impression”. This is true and the importance of creating a good first impression on your customers cannot be underestimated. Put yourself in the shoes of your customers, go through your business and look at it through their eyes, what would they like? What would...
Creating systems to prevent your small businesses from going out of business
I'm always excited to talk to, entrepreneurs, especially when they play in the same space and serve the same type of customers, which are small business owners.
We know and understand the importance of small businesses to our communities, to our country and the world. As you know, each community is basically made up of, small businesses that are providing jobs, paying taxes, and providing goods and services needed by our communities. They really are the backbone of this country. I'm always excited to talk with people that are serving that same customer.
I recently spoke with Ali Valdes about creating systems to prevent your small businesses from going out of business.
Her business's name is Ali Valdes Operations Management and she is a business operations strategist who helps small business owners figure out and plan operations for your business and how to systemize and scale. Strategizing a plan of what systems that you're missing in your business, what needs to be...
Stop Bad Service Day
There are many examples of bad service like a rude or inattentive server, long wait times, and poor product/service quality. When businesses focus on Customer Satisfaction it leads to long term success. As businesses seek to improve Customer Satisfaction they will have to listen to feedback from their customers, implement new policies and train management and employees. Training improves the professional skills and personal development of employees and leads to higher skilled workers, more successful businesses and economic prosperity of the community. Together we can Build Better Communities Through a focus on Customer Satisfaction and #StopBadServiceDay is an opportunity to do just that.
How to...
Five🕔 ways to engage customers and increase Cust😁mer Satisfacti😁n
This story was inspired during a visit with my kids to Applebee's. The restaurant had tablets on the tables, where the kids can play games, you can place your order, pay your bill and even watch movies. All these activities are designed to increase the engagement with customers while they're in your store.
Having a flat-screen TV has become commonplace in most businesses. People need to feel connected, so having cable t.v, satellite radio or even just back ground music that fits with your brand's personality, will keep customers engaged. You want to educate, entertain and inspire them, all while keeping them engaged.
2nd...Identify, hire and train people to comfortably interact and engage with your...
Customer Service vs. Customer Satisfaction
"Customer Service is what takes place while performing a transaction for a customer, Customer Satisfaction is the overall feeling to advocate for your brand or NOT, as a result of all the experiences that occur during to exposure to your brand"...Chris W. Bryan
Customer Service vs. Customer Satisfaction
Why Businesses Need Customer Loyalty Programs
Customer loyalty programs drive brand loyalty
As the name clearly implies, customer loyalty programs drive customer loyalty. In a typical loyalty program, brands may reward customers with prizes, coupons, merchandise and other free products or services for patronizing their business. These actions greatly influence the buying decisions of the customers as it drives their loyalty to the brand. Customers are more likely to purchase...
Purchase the Customer Satisfaction book!
Purchase the Customer Service Basics Course
