I want to talk about the recent survey that I did and the results, so that it can be used to educate small business owners. Especially those that are newly opened or looking to successfully launch, but also to build a sustainable business in this time when so many small businesses are failing or just trying to survive.
Let’s discuss the most important findings from the survey, when entrepreneurs and small business owners were asked the question… What's your #1 challenge right now, when it comes to Customer Satisfaction?
And the overwhelming response was…. Operations impact on Customer Satisfaction.
What you do in your business, the logistics of the day to day operations, the changes made, and the circumstance that you find yourself under, can result in an impact on customer satisfaction.
Depending on the type of business, your operations could be transparent to the customer. In the case of a product-based business, most people don't see what happens...
It was early on a Saturday morning and I had a long day ahead of me as I went to move some things to storage. I stopped to grab a quick bite at a bagel store that was conveniently along the way.